Sierra Charts – Loading a chart produces error message
Opening SierraChart chartbook creates “Unable to locate symbol” or “Download failed” error.
Chart(s) or Chartbook not opening as expected
An error occurs similar to:
“Unable to locate symbol” or “Download failed“
Data feed differences
Entering tickers in Sierra Chart using an independent data feed, like the one you sign up with from the Sierra site, may differ from Infinity users who have Sierra.
For example, for futures contracts, the year is represented differently.
Infinity users should use ESU0 as the ticker
Independent data users would use ESU20
ES is the underlying
Letter U represents the month of September
0 and 20 represent the year, respectively.
See link below for contract months.
Translate all symbols
Edit > Translate Symbols To Current Service
Chart > chart settings
Find the Symbol field.
Click Apply and OK
It may take a few moments to update.